Terms & Conditions

Last updated: January 2025

These Terms and Conditions govern your use of our accommodation services at Green Oasis. By making a booking, you agree to these terms.

1 Booking & Reservation

All bookings are subject to availability and become binding only upon receipt of booking confirmation.

The person named in the booking must be at least 18 years old and assumes responsibility for all guests.

Room occupancy must not exceed the number specified at booking. All guests must be declared at the time of booking.

2 Payment Terms

For bookings made through Airbnb, Airbnb payment terms apply.

For direct bookings, a 50% deposit is required to secure the reservation.

The remaining balance is due 14 days before arrival.

3 Cancellation Policy

More than 30 days before arrival

Full refund minus a 10% processing fee.

14-30 days before arrival

50% refund of total amount.

Less than 14 days before arrival

No refund available.

4 Check-in & Check-out

Check-in is from 4:00 PM. Self check-in via keybox available.

Check-out is by 10:00 AM. Late check-out may be arranged based on availability for an additional fee.

Keys must be returned at check-out. Lost keys will be charged.

5 Guest Responsibilities

Guests are responsible for adhering to all house rules during their stay.

Damage to property caused by negligence or misconduct will be charged to the guest.

Guests are responsible for their own personal belongings and valuables.

In case of disturbance or violation of house rules, we reserve the right to terminate the booking without refund.

6 Liability

Green Oasis is not liable for any loss, damage, or injury to guests or their property during the stay.

Use of facilities such as the pool and garden is at your own risk.

We recommend all guests obtain travel insurance.

7 Privacy & Data

Personal data collected during the booking process is used only for booking management and communication.

We do not share your data with third parties without your consent, unless required by law.

8 Governing Law

These Terms and Conditions are governed by South African law. Disputes will be handled in the courts of Cape Town, South Africa.

Questions about our Terms?

If you have any questions about our Terms and Conditions, please contact us.

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